Its less than 24 hours until the long awaited (at least two and half decades!) Westgate Centre opens in Oxford. As a dedicated shopper, I can't wait!

And how interesting to read about the new customer concierge service being launched by John Lewis when it opens its swanky new doors tomorrow. A 'brand experience manager' will be in situ to help book lunch, arrange fittings and provide a plan for their day of retail.

As this article says, its an interesting development at a time when online shopping is proving an ever increasing threat to on-the-ground retailer. 

Indeed, a team from the Oxford Playhouse have been to train all of the new John Lewis staff in voice and body language skills!

Best I pop up the road tomorrow and see it for myself...all in the line of business research of course!